Refund policy
🚚 Shipping Liability Disclaimer
Once your order is shipped and handed off to the carrier (USPS/UPS/DHL/Cainio), Nails In Paradise is no longer responsible for any delays, lost, stolen, or misdelivered packages.
We advise tracking your shipment closely. If any delivery issues occur, please contact the shipping carrier directly.
Incorrect shipping information submitted by the customer may result in delays or non-delivery. Please double-check your address at checkout.
🧾 Refund Policy
- Refunds will be issued to the original form of payment.
- Refund requests must be submitted within 7 days of your order being marked as delivered.
- Digital products are final sale and non-refundable. Once accessed or downloaded, the product is considered delivered and fulfilled.
🔁 Returns & Exchanges
To be eligible for a return, the item must be:
- In the same condition as received
- Unused and in original packaging
- Accompanied by proof of purchase
We do not accept returns on the following:
- Nail Kits
- Sale Items
- Gift Cards
- Digital Products
- Custom or personalized items
- Beauty/personal care items
- Hazardous materials
To request a return, email us at nailsinparadisestore@gmail.com.
Exchanges are only available by returning your item (if eligible) and placing a new order.
🧩 Missing or Incomplete Items
If an item is missing from your kit, contact us within 7 days of delivery.
You must include:
- Your order number
- Photos and/or video evidence
Approved missing items will be reshipped at no additional cost.
🚫 Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please email us within 7 days of delivery with photos and a detailed explanation.
We will review your claim and, if approved, offer:
- A replacement, or Refund Options
- A discount code/store credit toward your next purchase